Are your items ready made and shipped immediately?

Most! Unless stated otherwise, all of the items that are currently listed on our website are ready made and will be shipped within 2 business days of you checking out.

When an item is listed as 'Sold Out' or 'Coming Soon', updates on their next release date will be announced through either our Facebook Account or Instagram


Can I place a custom order?

You sure can! We do open places for custom orders regularly. These dates will be announced through our social media sites.

If you see something you like but not in the size/colour you want, please Contact Us, we would love to hear from you.


Will you refund or exchange?

Due to the handcrafted nature of our items, refunds and exchanges will not be given for incorrect size or change of mind. Please ensure you measure your little ones accordingly. All sales are final.

If an item is faulty, please let us know and we will work with you to ensure you are satisfied.


Can I collect my items if I am local?

Of course! If you are local to Mount Isa, enter the discount code LOCALPICKUP upon checkout. We will then be in touch to provide you with further details.


What is the postage cost within Australia?

All postage within Australia is a flat rate of $8 for a regular Australia Post tracked parcel. 

We also offer an Express Post option upgrade with an additional charge of $3. You can select this before you check out.

Note: DDHQ takes extreme care in packaging and sending your precious items, though we do not take responsibility for any lost or damaged items during transit.


Will you post internationally?

International postage through Australia Post is a flat rate of $15 and is not trackable. 

For an additional charge of $5, you can opt to have your package issued with a tracking number.

Note: DDHQ takes extreme care in packaging and sending your precious items, though we do not take responsibility for any lost or damaged items during transit.


What is the size range and fit or your items?

Our standard sizing is 000-2 though we will work with you to create items outside of these sizes.

Check the item descriptions for further guidelines on the sizing.

0000 : Newborn

000 : 0-3months

00 : 3-6months

0 : 6-12months

1: 12-18months

2: 2-3yrs

3: 3-4yrs

4: 4-5yrs

What is the best way to care for my items?

Each of our items are created with quality fabrics. Due to our items being handmade and to ensure you get the most wear and durability out of your purchases, we recommend you hand wash your items and dry them in the shade. To prevent fading, never dry them in direct sunlight. 

If you do use the machine, please note, any ribbons or ties etc may fray or untangle. Cool/warm iron on reverse side.


A note on safety:

Like every line of children's clothing, please do not leave your child unattended or allow them to sleep while wearing any sunsuits that incorporate neck ties or ribbons. This also stands for headwraps as they could be a choking hazard.